Terms of service

Last updated: 1 OCTOBER 2026

1. Overview

Welcome to Kimbry Collective. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from us. By accessing or using this website, you agree to be bound by these Terms.

Kimbry Collective is a UK-based business. These Terms apply to all visitors, customers, and users of this site.

If you do not agree to these Terms, please do not use this website.

2. About Our Products & Made-to-Order Fulfilment

All wall art and homeware items sold on this website are made to order. We work with a trusted print-on-demand partner, to produce and ship your items from fulfilment locations closest to you.

Because items are produced specifically for each order:

  • We do not hold inventory.

  • We do not accept returns or exchanges for change-of-mind or incorrect selection.

  • Production and delivery timelines may vary.

3. Eligibility

To purchase from this site, you must:

  • Be at least 18 years old (or the age of majority in your location), and

  • Have the legal authority to enter into a binding contract.

4. Orders & Acceptance

When you place an order, you will receive an email acknowledging receipt. This does not mean the order has been accepted.

An order is considered accepted when:

  1. Payment is successfully processed, and

  2. Production begins through our fulfilment partner.

We reserve the right to refuse or cancel any order if:

  • The product is unavailable

  • An error in pricing or description occurs

  • Fraud or suspected fraud is detected

  • Payment is unsuccessful

If an order is cancelled after payment, we will issue a full refund.

5. Pricing & Payment

All prices are listed in GBP unless otherwise stated. Prices may be shown in USD/EUR for customers in specific regions.

Payment is collected securely through:

  • Stripe

  • PayPal

  • Squarespace Payments

By submitting payment information, you represent that you are authorised to use the chosen payment method.

Taxes, duties, or import fees may be charged depending on your shipping destination. These are the responsibility of the customer unless otherwise stated.

6. Shipping & Delivery

6.1 Production & Fulfilment

Orders are produced and fulfilled by our print-on-demand partner. Items may ship from different fulfilment centres depending on your location.

6.2 Estimated Delivery Times

Estimated timeframes are shown at checkout and vary by region. These are estimates only and are not guaranteed.

6.3 Shipping Responsibility

Once an order has shipped:

  • Risk of loss transfers to the customer.

  • Delivery is handled by the carrier selected by our print-on-demand partner.

We are not responsible for:

  • Delays caused by carriers

  • Customs processing delays

  • Incorrect shipping information provided by the customer

7. Replacements & Refunds

7.1. Refunds and replacements for damaged or incorrect items

If your order arrives damaged, defective, misprinted, or incorrect, we will gladly offer either:

  • A refund to your original payment method, or

  • A replacement at no additional cost

Please contact us within 14 days of delivery, using the form below to report the issue.

7.2. No replacements or refunds for reasons unrelated to damage or production errors

Because all items are printed specifically for each customer, we cannot offer replacements or refunds for:

  • Change of mind or aesthetic preference

  • Ordering the wrong size, colour, or design

  • Incorrect shipping address entered at checkout

  • Normal colour or tone variations due to screen differences

  • Delays caused by shipping carriers

  • Products damaged after delivery

  • Any reason unrelated to damage or production errors prior to delivery

Please review item details and size guides carefully before ordering.

7.3. Late or Lost Parcels

You will receive an order tracking link via email once your order has been shipped.

If your order hasn't arrived within the expected timeframe, please contact us.

7.4. To report an issue with your order, please contact us using the form below

Please contact us within 14 days of delivery, and provide:

  • Your order number

  • Clear photos of the damaged or incorrect item

  • Photos of the packaging

This information helps us process your request quickly and resolve the issue.

8. Cancellations

Orders may only be cancelled before production begins.
Because production starts quickly after payment, cancellations are not guaranteed.

If production has already started, the order cannot be cancelled.

9. Accuracy of Information & Colour Variations

We make every effort to display products as accurately as possible. However:

  • Colours may vary slightly due to screen differences

  • Printed colours may differ slightly from digital previews

  • Sizes and dimensions should be checked carefully before ordering

Such variations do not qualify as defects.

10. Intellectual Property

All content on this website — including artwork, images, branding, logos, text, and graphics — is the property of Kimbry Collective and is protected by copyright and intellectual property laws.

You may not:

  • Copy

  • Reproduce

  • Distribute

  • Publish

  • Modify

  • Use artwork or images commercially

without written permission.

11. Prohibited Uses

You agree not to use the site:

  • For unlawful purposes

  • To infringe intellectual property rights

  • To harm, defame, or harass others

  • To transmit viruses, malware, or harmful code

  • To attempt to gain unauthorised access to the website or servers

12. Privacy & Data Protection

Your use of this website is also governed by our Privacy Policy, which details how we collect, store, and process your personal data, including:

  • Data collected by Squarespace

  • Analytics and cookie usage

  • Payment processing via Stripe/PayPal/Squarespace Payments

  • Order fulfilment data shared with our print-on-demand partner

  • Email notifications and marketing preferences

By using this site, you consent to the processing of your data as described in the Privacy Policy.

13. Limitation of Liability

To the fullest extent permitted by law:

  • Kimbry Collective is not liable for indirect, incidental, or consequential damages arising from use of this website or purchase of products.

  • We are not responsible for delays, delivery issues, or printing variations caused by third-party fulfilment partners or carriers.

  • Our total liability shall not exceed the amount you paid for the product.

Nothing in these Terms limits your statutory rights under UK or EU consumer law.

14. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a customer in the EU or US, you may also have statutory rights under your local laws. Nothing in these Terms overrides those mandatory consumer protections.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless local laws require otherwise.

15. Changes to These Terms

We may update or modify these Terms at any time. The most current version will always be posted on this page with the “Last Updated” date.

Continued use of the website after changes constitutes acceptance of the revised Terms.

16. Contact Us

If you have any questions about these Terms or your order, you can contact us via the form on our website.
We aim to reply within 1–2 business days.