Your satisfaction matters to us, and we stand behind the quality of our products.

If something isn’t right with your order, we’re here to help.

At Kimbry Collective, our products are made to order, this allows us to create unique, high-quality products. This does mean we are unable to accept returns, issue refunds or offer replacements or for reasons unrelated to damage or production errors. See the full policy below.

1. Refunds and replacements for damaged or incorrect items

If your order arrives damaged, defective, misprinted, or incorrect, we will gladly offer either:

• A refund to your original payment method, or

• A replacement at no additional cost

Please contact us within 14 days of delivery, using the form below to report the issue.

2. No replacements or refunds for reasons unrelated to damage or production errors

Because all items are printed specifically for each customer, we cannot offer replacements or refunds for:

• Change of mind or aesthetic preference

• Ordering the wrong size, colour, or design

• Incorrect shipping address entered at checkout

• Normal colour or tone variations due to screen differences

• Delays caused by shipping carriers

• Products damaged after delivery

• Any reason unrelated to damage or production errors prior to delivery

Please review item details and size guides carefully before ordering.

3. Late or Lost Parcels

You will receive an order tracking link via email once your order has been shipped.

If your order hasn't arrived within the expected timeframe, please contact us.

3. To report an issue with your order, please contact us using the form below

Please contact us within 14 days of delivery, and provide:

• Your order number

• Clear photos of the damaged or incorrect item

• Photos of the packaging

This information helps us process your request quickly and resolve the issue.